Who Uses GPS Fleet Tracking?
The beauty of GPS fleet tracking is that it is applicable to almost any company that operates a vehicle fleet and wants to make operating that fleet as efficient and profitable as possible. While all fleets are different in size, in operational scope, in the customers they serve and how they serve them, fleet operators are all constrained by similar operating realities: vehicles have drivers who must make operational decisions, vehicles require fuel and vehicles require maintenance.
GPS fleet tracking offers fleet operators the potential to closely manage those realities and, by doing so, improve the way vehicles are used. It also allows them to discover both new efficiencies and revenue. It opens a window of insight into how vehicles are being operated, where they're going, and how long it takes to accomplish work tasks.
Sample industries using GPS fleet tracking include:
- Utilities – With miles of critical infrastructure to maintain, much of it in remote locations, and a mandate to keep customers' homes powered and heated, utility companies use GPS fleet tracking to manage vehicle activities, especially during utility outages. They also use it to ensure appropriate technician coverage to meet consumer service needs and enhance safety by ensuring workers are clear of power grid elements prior to re-energizing them.
- Cable Companies – With more and more cable operators deploying additional services such as phone and internet services, cable companies face high challenges from customers, from basic installation to service restoration. GPS fleet tracking allows cable companies to offer more precise service windows to customers, to better detect and identify signal leaks and coordinate maintenance activity, and respond to outages in service in a more timely fashion.
- Home Service Companies – When appliances, HVAC or other in-the-home mechanics fail, service technicians need to be there when the resident is available to make the repair. Using GPS fleet tracking, service companies can assign work to match the right driver and skill set to correct the repair and can dynamically reassign work if either the driver's or resident's schedule changes, saving valuable work hours and travel time. They can also proactively notify residents when a technician is on the way.
- Transportation and Delivery Companies – In time-sensitive industries, fleet operators have specific deadlines to meet, whether it's delivering a package first thing in the morning or moving a shipment overnight. To keep their schedules, delivery companies use GPS fleet tracking to track vehicle progress, coordinate last-minute pick-ups, and ensure that every package is accounted for from depot to doorstep.
- Dispatch-Driven Fleets – Tow companies, taxis and other fleet-centric operations that work on a demand basis need to ensure that customer needs are addressed from the moment a call comes in. GPS fleet tracking lets them quickly identify available vehicles and drivers that can take on jobs and dispatch them on-the-fly, including accurate driving directions. GPS fleet tracking also helps companies ensure their drivers aren't using company assets to perform jobs on the side or off the books.