TechConnect®
Dispatchers and drivers are connected at the hip. Gone are the manual processes of shuffling paper work orders and calling drivers throughout the day to alert them of customer requests, schedule changes and directions to a customer site. Now, there’s an easier, quicker and more efficient way to bridge the gap between dispatchers and drivers resulting in optimized work performance and increased customer satisfaction.
TechConnect integrates an in-cab Garmin Personal Navigation Device (PND) with FleetOutlook to create a powerful in-vehicle navigation and messaging platform.
Navigation
With TechConnect, drivers spend less time trying to navigate to their next job and more time with the customer.
- Send work addresses directly to drivers’ in-cab Garmin.
- Drivers receive turn-by-turn directions to work orders.
- Receive accurate ETA’s via the in-cab Garmin.
Communication
TechConnect also transforms the in-cab Garmin into a platform for two-way messaging between drivers and dispatchers, reducing the time they spend on the phone and increasing their productivity.
- Send messages from FleetOutlook to a driver’s or group of drivers’ in-cab Garmin.
- View a list of conversations and the status of specific messages (sent, opened, responded, etc.) in FleetOutlook.
- Reply to any received message or create a new message using the in-cab Garmin.
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TechConnect transforms Garmin PND’s into powerful messaging and navigation platforms, enabling drivers to effectively communicate with dispatchers and receive turn-by-turn directions to their jobs all via the in cab Garmin PND.
Drivers can send and receive messages on the Garmin PND allowing them to quickly and effectively communicate with dispatchers.
Drivers can view their jobs (addresses) on the Garmin PND and receive turn-by-turn directions to the address by simply clicking “Go!”, ensuring your drivers get to their destination the first time, every time.
Bulk uploads enable your divers to turn on their Garmin PND and have all of that day’s jobs at their fingertips, allowing them to quickly navigate through their day.
With TechConnect dispatchers can keep their fingers on the pulse of their drivers by knowing driver locations, sending and receiving messages and jobs, and seeing a running dialogue of conversations, including the status of sent messages and jobs, all within FleetOutlook.
Dispatchers can send jobs (addresses) directly to a driver’s Garmin PND, allowing them to dynamically adjust schedules to meet the changing work environment.
Dispatchers can bulk upload jobs (addresses) using a CSV file, enabling them to easily assign an entire day’s workload to the entire fleet or a specific driver.
TechConnect not only benefits your company’s bottom line, but also your driver. Look at the difference a FleetOutlook customer saw after implementing TechConnect. In the before image their driver drove past the word order, indicated by the small clipboard, several times before actually stopping. In the after image, once the driver has a Garmin PND integrated with FleetOutlook, he is able to quickly navigate from work order without missing an address. Not only does TechConnect reduce unnecessary drive miles and fuel expense, but also windshield time enabling your drivers spend more time with your customers instead of finding them.
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