Field Service

Manage your vehicle fleet in real-time.

Field service drivers and technicians wear many hats. You resolve critical problems under tight deadlines, perform preventative maintenance, fulfill service calls and serve as the public face of the company to your customers. Navigating the variety of tasks a service fleet provides and maximizing its productivity requires detailed insight into your daily operations.

Wireless Matrix provides real-time services that enable fleet operators to optimize the management and direction of your field service units, providing the platform for more robust and cost-effective operations.

Exceed customer expectations.

• Schedule work dynamically to address developing situations, such as priority service calls and unscheduled maintenance needs.
• Balance workload with real-time job status information and driver messaging.
• Improve customer service with better routing, scheduling and up-to-date information about job progress.

Leverage performance intelligence.

Knowing the status of fleet operations through a wireless in-vehicle solution makes it possible to optimize the work day as it unfolds. Impacts from elements that cannot be controlled, from traffic events to longer-than-expected service calls, can be minimized.

Drivers and technicians can also receive assignments on-the-fly, eliminating return trips to the depot and maximizing the number of customer calls completed per day. Increasing productive time adds directly to the bottom-line value of operations.

Improve operational efficiency.

Field Service organizations that use Wireless Matrix solutions realize a rapid return on investment from the combination of cost savings and increased efficiencies. These successes are realized when vehicle status and location are readily available, and dispatch and work assignments are optimized.

Field Service companies implement Wireless Matrix’s solutions to:

• Schedule work more efficiently.
• Increase customer satisfaction .
• Utilize vehicles to their highest potential.
• Improve response times for critical jobs.

To see how we can enhance your field service capabilities, contact Wireless Matrix today!